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Microsoft® File Transfer Manager

File transfer support provided by Microsoft Operations Services

Welcome to Microsoft File Transfer Manager web site. Here we will provide you the information necessary to familiarize yourself with FTM functionality, explain features introduced with the new release and some trouble shooting tips.


       Attention Vista Users!!! FTM Workaround for Downloads

Description: Vista’s enhanced security prevents user from downloading files to pre-created, system owned folders on your hard drive using FTM.
An error message displays “Unable to open file on client.”

Resolution:
   1. Create a download folder on your hard drive.
   2. Launch FTM.
   3. Click Options.
   4. Select the General tab.
   5. In the section that says “Files received will be placed in this folder”, click Browse and select the download folder that you created in step #1.
   6. Click OK.


Overview of Microsoft File Transfer Manager (FTM)

FTM is a client-side application whose purpose is to provide secure and guaranteed delivery when downloading or uploading large files over the internet.
  • Suspend/Resume capability allows users to:
    • Resume interrupted transfers
    • Pause and resume a file transfer as needed
  • Multiple file transfers can be queued and prioritized
  • Up to four transfer packages can be transferred concurrently to overcome the impact of network latency
  • Built-in error checking and recovery from corruptions introduced in transport

New features in FTM 5.0 release

Download Acceleration

The goal of download acceleration is to make optimum use of your network bandwidth by overcoming network latency as much as possible. As a result, those users who have not been getting their bandwidth fully utilized due to internet latency are expected to see an increase in download speed.  Transfers in your current transfer list that meet a certain criteria are eligible for download acceleration. FTM automatically determines which queued transfers meet that criteria and uses the download acceleration while transferring them.

How does it work?

To accelerate downloads, FTM splits a large file into multiple segments and simultaneously downloads as many segments as possible within some  constraints such as your available network bandwidth, any speed limits that you have set (explained below) and server side controls that may exist occasionally during peak demands.

Controls

In FTM 5.0, download acceleration is enabled by default and is set to make the most of your available bandwidth. If you are in an environment where you need to share bandwidth with others and would like to set a limit on the bandwidth consumed by FTM or disable the download acceleration altogether, you can do so from FTM Options dialog. Occasionally during heavy download demands, there may be server side constraints that could limit the download speed. The status bar on FTM client will indicate the presence of any limits set by you or constraints on the server side.

Criteria used by FTM to determine which transfers are eligible for download acceleration

The transfer should be a download (not upload) and should have at least one file which is more than 2 MB in size.  Files smaller than 2 MB in size will not attempt to use multi-segment download acceleration, but all of the existing suspend/resume features are still available.

FTM is a service used by multiple Microsoft programs. A few programs do not offer download acceleration yet. If you are downloading files from those program sites using FTM, then those transfers will not utilize download acceleration.

Concurrent Transfers

You can queue multiple transfers in your Current Transfers list and have up to four active transfers running at the same time (the earlier limit was two). The allowed number of concurrent active transfers is configurable in FTM Options dialog by setting Maximum Concurrent Transfers.

Please note than even though Maximum Concurrent Transfers is set to more than one, the transfers that are eligible for download acceleration will be processed serially one transfer at a time. In those instances, the latency is overcome by splitting each file into segments and transferring multiple segments simultaneously.

The benefit of concurrent transfers will be realized by those transfers that are not eligible for download acceleration. By running more than one such transfers concurrently, FTM facilitates in overcoming network latency and making good utilization of bandwidth.

How does FTM maintain the pool of active transfers?

  • While selecting the queued transfers from Current Transfers list, FTM will identify which are eligible for download acceleration and which are not.
  • The transfers that are eligible for download acceleration will be processed one at a time.
  • Transfers that are not eligible for download acceleration will be processed concurrently as long as there is a slot available in active transfer pool.
  • FTM will maintain the active transfer pool in such a way that the total number of active transfers (with and without download acceleration) at any given time does not exceed Maximum Concurrent Transfers.

File Validation after Download

FTM validates the file integrity after downloading each file, before considering the download as complete. The progress of this file validation is displayed on the FTM status bar. In a transfer that consists of multiple files, the validation occurs after each file is downloaded before the download of next file begins.

Upload Confirmation

If you are doing an upload, FTM will perform some additional confirmations on the server side to ensure that the file has been successfully received before considering the upload as completed.


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